Local team. On call 24/7. Clear next steps.
Direct to our 24/7 York Region dispatch.
When water is spreading, every minute matters. Call our 24/7 emergency line — we'll get the details, coordinate a response from a local team that lives and works in York Region, and help you understand the next steps.
We'll follow up to coordinate next steps.
If water is actively spreading, call us — we're on call 24/7. If it's safe, these steps can help limit damage while you wait.
Removing standing water from basements, floors, and contained spaces
Drying drywall, framing, subfloors, and finishes after extraction
Extraction, drying, and cleanup after basement flooding
Water removal and drying after a pipe failure
Appliance leaks, sink overflows, ceiling leaks
Safe cleanup, decontamination, and documentation
Readings during and after the dry-out
Drywall, flooring, finishes — coordinated end-to-end
Water damage is stressful. What helps is a calm response, clear next steps, and a local crew on the way.
"We had a flood in our basement and he came and took care of everything — extracted the standing water, set up mitigation and structural drying, helped coordinate the repairs and rebuild, and even came back to clean the carpets."
— Lisa Marshall · Ontario
Staffed around the clock — weekends and holidays included.
What's happening, where, and how urgent.
A crew is matched to the job and on the way.
From extraction through restoration.
Many water damage situations involve an insurance claim. We capture the kind of detail your adjuster looks for, so the back-and-forth is shorter and the picture is clearer.
What we document on every job
Our crews live and work in York Region. We move as quickly as drive time allows, day or night.
Crews dispatched daily across Markham · Vaughan · Richmond Hill · Newmarket
Should I call or fill out the form?
If water is actively spreading, call. The form is best when the situation isn't actively worsening or you'd prefer to send details online.
Is your line really 24/7?
Yes. Our emergency line is available around the clock, every day of the year — weekends and holidays included. When you call, we move to coordinate response from our local York Region team.
How fast can someone arrive?
It depends on where the crew is and the time of day. Our team lives and works in York Region, so we move as quickly as drive time allows. We'll give you a realistic window during the call.
Can you help with insurance documentation?
Yes. We capture photos, notes, moisture readings, and the kinds of details adjusters look for, so you have clearer information to work with.
Do you handle sewage backups?
Yes. We support sewage backup cleanup with appropriate care, decontamination, and clear documentation.
What areas do you service?
York Region and surrounding areas, including Markham, Vaughan, Richmond Hill, Newmarket, Aurora, East Gwillimbury, Georgina, Whitchurch-Stouffville, and King.
"I cannot stress the diligent and efficient methods of Gordon Birkett and his team. They were ready and prepared as soon as we needed them, and completed each job in a professional manner."
— Sam Nassar · Ontario
Call True Restoration. We're on call, day or night. We'll help you understand the next steps and move quickly to protect your property.
