24/7 Burst Pipe Emergency Response · York Region 1-877-255-9525
Call 1-877-255-9525
24/7 Burst Pipe Response · York Region

Burst pipe in York Region? On call, 24/7.

Local team. On call 24/7. Clear next steps.

Direct to our 24/7 York Region dispatch.

A burst pipe can release hundreds of litres of water in minutes. Call our 24/7 emergency line — we'll talk you through the immediate steps and coordinate a local crew to stop the spread, dry the affected areas, and document everything for your claim.

Send Us Details

We'll follow up to coordinate next steps.

Immediate Steps

What To Do Right Now

If water is actively spreading, call us — we're on call 24/7. If it's safe, these steps can help limit damage while you wait.

  1. 01If you can do it safely, shut off the main water supply
  2. 02Turn off electricity in affected rooms at the breaker
  3. 03Move valuables and electronics out of the wet area
  4. 04Take photos before moving anything significant
  5. 05Call True Restoration so we can coordinate next steps
On call across York Region, 24/7
Crews who live and work in York Region
Insurance-friendly documentation
Cleanup, drying & restoration end-to-end
What We Do

Emergency Water Damage Services

Burst Pipe Cleanup

Water removal and drying after a pipe failure

Water Extraction

Removing standing water from basements, floors, and contained spaces

Structural Drying

Drying drywall, framing, subfloors, and finishes after extraction

Basement Flood Cleanup

Extraction, drying, and cleanup after basement flooding

Leak & Overflow Cleanup

Appliance leaks, sink overflows, ceiling leaks

Sewage Backup Support

Safe cleanup, decontamination, and documentation

Moisture Checks & Monitoring

Readings during and after the dry-out

Repairs & Reconstruction

Drywall, flooring, finishes — coordinated end-to-end

Why True Restoration

A Calm, Professional Response When It Matters

Water damage is stressful. What helps is a calm response, clear next steps, and a local crew on the way.

  • A 24/7 emergency line for York Region
  • Clear guidance from first contact, even before we arrive
  • A York Region crew — neighbours, not a contractor pool
  • Cleanup, drying, repairs, and restoration coordinated end-to-end
  • Photos, notes, and moisture readings captured for your adjuster
  • Insurance-friendly documentation, with the level of detail your claim needs
True Restoration technician walking up to a York Region home

"We had a flood in our basement and he came and took care of everything — extracted the standing water, set up mitigation and structural drying, helped coordinate the repairs and rebuild, and even came back to clean the carpets."

Lisa Marshall · Ontario

How It Works

What Happens After You Call

01

You call our 24/7 emergency line.

Staffed around the clock — weekends and holidays included.

02

We gather the key details.

What's happening, where, and how urgent.

03

We coordinate dispatch.

A crew is matched to the job and on the way.

04

We help stabilize, document, and plan the cleanup.

From extraction through restoration.

Professional restoration equipment in True Restoration van
Technician photographing water-damaged wall with documentation app Technician reviewing floor plan documentation on tablet
Insurance Documentation

Clear Documentation
for the Insurance Process

Many water damage situations involve an insurance claim. We capture the kind of detail your adjuster looks for, so the back-and-forth is shorter and the picture is clearer.

What we document on every job

  • Water source and entry path
  • Affected rooms, surfaces, and contents
  • Timestamped photos and short videos
  • Moisture readings where relevant
  • Materials affected — drywall, flooring, insulation, contents
  • Work performed and dates
  • Notes from on-site assessments
Send us your details →
Where We Work

Water Damage Restoration Across York Region

Our crews live and work in York Region. We move as quickly as drive time allows, day or night.

Markham
Vaughan
Richmond Hill
Newmarket
Aurora
East Gwillimbury
Georgina
Whitchurch-Stouffville
King
Surrounding areas
Call Our York Region Team
True Restoration branded fleet van in a York Region residential neighbourhood

Crews dispatched daily across Markham · Vaughan · Richmond Hill · Newmarket

Questions

Frequently Asked

Will the leak get worse if I wait?

Burst pipes can release hundreds of litres of water per hour, so the situation can worsen quickly. Calling sooner gives us more time to limit the damage.

Should I shut off the water main myself?

If you can do it safely and you know where the main shutoff is, yes. If you're unsure, call us first — we'll talk you through it on the phone.

Should I call or fill out the form?

If water is actively spreading, call. The form is best when the situation isn't actively worsening or you'd prefer to send details online.

Is your line really 24/7?

Yes. Our emergency line is available around the clock, every day of the year — weekends and holidays included. When you call, we move to coordinate response from our local York Region team.

How fast can someone arrive?

It depends on where the crew is and the time of day. Our team lives and works in York Region, so we move as quickly as drive time allows. We'll give you a realistic window during the call.

Can you help with insurance documentation?

Yes. We capture photos, notes, moisture readings, and the kinds of details adjusters look for, so you have clearer information to work with.

Do you handle sewage backups?

Yes. We support sewage backup cleanup with appropriate care, decontamination, and clear documentation.

What areas do you service?

York Region and surrounding areas, including Markham, Vaughan, Richmond Hill, Newmarket, Aurora, East Gwillimbury, Georgina, Whitchurch-Stouffville, and King.

Still have questions?

Our 24/7 York Region line is the fastest path.

Call 1-877-255-9525

"I cannot stress the diligent and efficient methods of Gordon Birkett and his team. They were ready and prepared as soon as we needed them, and completed each job in a professional manner."

Sam Nassar · Ontario

Burst Pipe Help, 24/7

Call now. We're on call 24/7 — we'll talk you through the next steps while we coordinate the crew.

24/7 Emergency Help Call 1-877-255-9525